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Privacy Policy
Realcap Group LLC (“Company”) is committed to safeguarding your privacy and delivering exceptional service. This Privacy Policy outlines how we protect your personal information and ensure its security. It applies only to information you provide to us or that we obtain from companies you have chosen to do business with. Please review this policy carefully and contact us with any questions.
Personal Information We Collect
We collect personal information from the following sources:
- Information You Provide: This includes your name, address, telephone number, and other details you share with us via phone, documents, or applications.
- Transaction Information: This includes account balances with your creditors, payment histories, account activity, and details from credit card statements or other debt-related reports.
- Third-Party Information: This includes data from consumer reporting agencies, such as credit bureau reports, collection agency reports, or other communications regarding your payment history, creditworthiness, annual income, or ability to meet financial obligations.
We do not sell or transfer your personal information to third parties. SMS consent will not be shared, sold, or disclosed to third parties. We may share your information only to:
- Facilitate transactions you request or fulfill our contractual obligations to you.
- Work with service providers performing business operations on our behalf.
- Collaborate with companies marketing our services on our behalf.
- Comply with legal requirements, such as fraud prevention or responding to subpoenas.
- Transfer information in the event of a sale or transfer of your account or our business assets.
When necessary, we may disclose your information to creditors, credit card companies, collection agencies, banks, or other entities to administer and perform our services, as permitted by law.
How We Collect Your Information
- Sign-Up Information: To process sign-ups, we may collect your name, address, phone number, email address, and other personal details. This information is primarily used to process your order or as described in this policy.
- Application Information: To access our services, we require your name, address, phone number, email address, and other personal details, as well as business-related information such as your business name, address, federal and state tax ID, business type, location, average monthly sales, state of incorporation, landlord’s name (if applicable), monthly credit card transactions, and loan purpose.
- Emails and Telephone Calls: We require an email address when you register for our services. Emails are used for transactional purposes (e.g., order confirmation, refund, and renewal processing) and promotional purposes (e.g., newsletters, new product offerings, special discounts, event notifications, or third-party offers). Our emails may include tracking code to monitor usage, such as whether the email was opened or links were clicked. You may opt out of promotional emails (see “Your Choices/Opt-Out” below). We reserve the right to send service-related communications, such as announcements or administrative messages, without an opt-out option. We may contact you via telephone or text message (including to wireless numbers you provide) solely in connection with our services. To stop receiving calls or texts, update your account preferences or request removal from our contact list. We comply fully with the U.S. CAN-SPAM Act.
- Other Sources: We may obtain information from third parties, such as credit reports, with your permission.
Your Choices/Opt-Out
You may opt out of having your personally identifiable information used for certain purposes. By providing information to the Company, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent when information is collected by contacting us via:
Realcap Group LLC
118-21 Queens Blvd #603, Forest Hills, NY 11375
Main Office: (646) 379-8318
Email: [email protected]
Consent can be withdrawn by calling the provided number or sending a written request or email to our customer service department.
How We Protect Your Information
We are committed to protecting your information through:
- Employee training on safeguarding customer data.
- Physical, electronic, and procedural controls that meet government standards.
- Restricting employee, agent, and contractor access to your information to only what is necessary for their work.
You can help protect your information by not sharing your personal details or password with anyone. Note that no method of internet transmission or electronic storage is 100% secure. This policy applies to current and former customers.
For questions, contact:
Realcap Group LLC
118-21 Queens Blvd #603, Forest Hills, NY 11375
Main Office: (646) 379-8318
Email: [email protected]